Legal Entity and Agreement

This website, www.goodstories.co.in, is owned and operated by Holistic Delights Private Limited, a Private Limited Company incorporated under the Companies Act, 2013, having its registered office at:

B-72, Golf Links, Indore – 452001, Madhya Pradesh, India.

The terms “We”, “Us”, “Our”, and “Good Stories” individually and collectively refer to Holistic Delights Private Limited, while “You”, “User”, or “Visitor” refers to anyone accessing or using this Website.

By merely using or visiting the website, you accept and agree to be legally bound by these Terms & Conditions, as well as the associated policies (Privacy Policy, Return & Refund Policy, etc.), whether or not you have read them. If you do not agree, please exit the website immediately.

Holistic Delights Pvt. Ltd. reserves the right to change these terms at any time without prior notice. It is your responsibility to review them regularly.

1. Use of Content

All content on this website—including brand names, logos, text, images, recipes, illustrations, product descriptions, graphics, packaging visuals, and data—is the intellectual property of Holistic Delights Pvt. Ltd. or its affiliates, licensors, or partners.

You may only use this content for personal, non-commercial purposes. Any modification, reproduction, republication, transmission, storage, distribution, or commercial use of the content is strictly prohibited without prior written consent.

2. Acceptable Website Use

(A) Security Rules
Visitors are strictly prohibited from violating or attempting to violate the security of the website, including (but not limited to):
1. Accessing data not intended for them or logging into a server/account they are not authorized to access;
2. Attempting to probe, scan, or test the vulnerability of the system without proper authorization;
3. Attempting to interfere with service to any user, host, or network, including overloading, flooding, mail bombing, or crashing;
4. Sending unsolicited electronic mail, including promotions and/or advertising;
5. Using any automated tools, engines, or devices to interfere with the proper functioning of the website.

Violations may result in criminal or civil liability. Holistic Delights Pvt. Ltd. reserves the right to investigate any such occurrences and cooperate with law enforcement authorities.

(B) General Rules
Users may not use the website to:
• Transmit or store unlawful, abusive, obscene, or defamatory material;
• Violate intellectual property rights, privacy rights, or publicity rights of others;
• Encourage conduct that constitutes a criminal offense or violates any law.

3. Product Accuracy, Availability & Orders

• We strive to ensure all product information (ingredients, nutrition, weight, visuals) is accurate. However, minor discrepancies may occur due to packaging or recipe changes.
• Product availability is subject to change without notice.
• Prices shown on the website are inclusive of all applicable taxes, including GST.
• Holistic Delights Pvt. Ltd. reserves the right to cancel any order due to errors in product info, pricing, or system glitches, before dispatch.
• We may limit quantities per order, customer, or household if misuse or bulk ordering is detected.

4. Delivery, Cancellations & Returns

Please refer to our Return & Refund Policy for detailed terms.
• Orders are usually dispatched within 24–48 hours. Delivery timelines are typically 5–8 business days, depending on location.
• Orders can be cancelled within 24 hours of placement if they haven’t been shipped.
• Returns are not accepted for food items unless they are damaged, defective, or incorrectly delivered. Issues must be reported within 48 hours of delivery.

5. Third-Party Links

Our website may include links to third-party sites. These links are provided for your convenience and do not signify our endorsement. Holistic Delights Pvt. Ltd. is not responsible for the content, privacy, or practices of third-party websites.

6. Indemnity

You agree to indemnify, defend, and hold harmless Holistic Delights Pvt. Ltd., its officers, directors, employees, agents, and affiliates from any claims, damages, costs, and expenses (including legal fees) arising from your use of the website, violation of these Terms, or infringement of any third-party rights.

7. Liability

The User agrees that neither Holistic Delights Pvt. Ltd. / Good Stories nor its affiliates, partners, officers, directors, employees, or agents shall be liable for any direct, indirect, incidental, special, consequential, or exemplary damages arising out of:
• The use of or inability to use the website or services;
• The cost of procurement of substitute goods or services;
• Any goods, data, or information purchased or obtained through the site;
• Unauthorized access to or alteration of your transmissions or data;
• Any other matter relating to the website, whether based on contract, tort, negligence, strict liability, or otherwise.

This includes (but is not limited to) damages for loss of profits, use, data, business interruption, or other intangible losses, even if Holistic Delights Pvt. Ltd. has been advised of the possibility of such damages.

In no event shall the company’s total liability exceed the amount paid by the user to Holistic Delights Pvt. Ltd., if any, related to the cause of action.

8. Termination

These Terms remain in effect unless terminated by either you or Holistic Delights Pvt. Ltd.
You may terminate these Terms at any time by discontinuing use of the website.
Holistic Delights Pvt. Ltd. may terminate these Terms and deny you access to the site without notice, if you breach the Terms or engage in misuse or misconduct.

Termination does not relieve you of obligations incurred prior to termination, and we shall not be liable to you or any third party for termination of access.

9. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Indore, Madhya Pradesh.

The business operates in compliance with FSSAI regulations and applicable Indian food safety laws.